Shipping and Returns Policy

Overview

Thanks for shopping at Earielle! Every piece is carefully crafted with you in mind. Because many of my items are handmade and made-to-order, I take great care to ensure your jewelry is perfect before it leaves my studio.

Below you will find everything you need to know about how I handle shipping and returns.

1. Shipping Policy

Processing & Production Time

  • Timeline: Because many items are handcrafted to order, please allow up to 5 business days for your order to be processed, packed, and shipped out from my studio.
  • Once your order has shipped, you will receive a confirmation email with your tracking details.

Domestic Shipping (USA)

  • Carriers & Delivery: All orders are shipped via USPS within the United States. Delivery times depend on the shipping method selected at checkout.
  • Risk of Loss: Once I hand your package over to the shipping carrier, title and risk of loss pass to you. I am not liable for carrier delays, lost packages, or delivery issues once transit has begun.

2. Returns & Exchanges Policy

I want you to love your new pieces. If something isn’t quite right, I am here to help.

Satisfaction Guarantee Returns & Exchanges

  • Return Window: All return or exchange requests must be initiated within 15 days of delivery.
  • Condition: Items must be returned in their new, unworn condition. For hygiene and safety reasons regarding body jewelry, worn pieces cannot be accepted for satisfaction returns.
  • Final Sale: Clearance items are final sale and cannot be returned, refunded, or exchanged.
  • Shipping Costs: You are responsible for paying the return shipping costs to send the item back to me. Original shipping fees are strictly non-refundable.
  • Restocking Fee: Returns may be subject to a restocking fee to cover handling and inspection.
  • Exchanges: Exchanges are welcome under the same terms, if you’d like to swap an item for a different size or style, simply reach out within the 15-day window.

Defective or Damaged Items

I stand by the quality of my craftsmanship. If your jewelry arrives damaged or defective, please contact me immediately. I will work with you individually to make this right.

How to Start a Return or Exchange

If you need to initiate a return, exchange, or report a defect, please reach out to me directly at earielle.shop@gmail.com with your order number and the reason for your request. I will provide you with the next steps and return instructions.